Video Security & Surveillance in the Cloud

  • Q: What is required?
    A: At least one camera and a broadband internet connection.

  • Q: How much bandwidth is required?
    A: That depends on 3 things; frame rate (FPS), resolution and compression rate.

  • Q: How long is the video saved?
    A: We offer a wide variety of storage durations; from weeks to months.

  • Q: Will my internet connection be affected by having cameras on it?
    A: All video is transmitted using the upload side of your bandwidth. Most of the time you'll be using the download side, so you shouldn't experience any trouble.

  • Q: Is a static IP address required?
    A: No

  • Q: How many cameras can I view at one time?
    A: As many as you have authorized access to.

  • Q: What happens if my internet connection goes down?
    A: You will not be able to view your cameras. No video will be transmitted to the cloud. Many cameras provide an SD card slot for backup recording in the event of internet outage.

  • Q: What happens if I forget my password?
    A: You will not be able to log in. Contact the company that installed your system; they will reset it.

  • Q: Will my older analog cameras work?
    A: Yes. An analog to digital encoder will be required.

  • Q: How long does it take to add another model from a current compatible manufacturer?
    A: Approximately 5-7 business days.

  • Q: How long does it take to add a camera from a new manufacturer?
    A: Approximately 30 days.
  • Q: If an event occurs, how can I be notified?
    A: SMS and/or email. Notifications can also be limited to a specific schedule.

  • Q: Why is port forwarding required with some cameras?
    A: Because "Video" will work with hundreds of IP cameras and encoders. Adding an ABI to a site will eliminate the need for port forwarding regardless of the type of camera installed.

  • Q: What is the standard size of the video?
    A: Video is recorded at 5FPS and resolution of 640x480.

  • Q: What is the procedure to add a new account?
    A: Partners have full capability to add new accounts, locations and devices.

  • Q: Does "Video" work with WiFi cameras?
    A: As long as the camera or encoder is compatible with SecurVizion, it can be connected via CAT5, WiFi or PoE.

  • Q: How is billing handled?
    A: IVR Controls bills all of our "partners" directly. Each partner is responsible for billing their respective customers.

  • Q: What does "unlimited storage" mean?
    A: We do not allocate a predetermined amount of hard drive space to store video. If your license provides for 14 days of stored video, that's what you'll have ... regardless of the amount of hard drive space required.

  • Q: Are there any options for longer term storage?
    A: Yes. Custom licensing is available.

  • Q: What type of encryption is used?
    A: Bank level; AES128.

  • Q: How many users may be logged in at the same time?
    A: 10.